Returns & refunds

Returns are accepted for eligible items within 30 days of delivery.

Returned merchandise must be unused and in resalable condition with the original packaging.

• Items specifically marked final sale or clearance.
• Opened or used cosmetics and personal-care products.
• Hair extensions, wigs, and hair bundles that have been worn, altered, cut, colored, installed, removed from their original packaging, or otherwise used.
• Items missing original packaging, tags, or included accessories where applicable.

For standard returns that are not caused by damage, defect, or our error, the customer is responsible for return shipping costs.

If an order arrives damaged, defective, or incorrect, contact us with the order number and, where possible, photographs of the product and packaging. We will review the issue and arrange the appropriate correction.

Approved refunds are issued to the original payment method.

Refunds are normally processed within 5–10 business days after an approved return is received and reviewed.

Exchange availability depends on the item and circumstances. Please contact us before sending an item back.

Contact us to start a return or ask about an exchange.